Frequently Asked Questions

Where are your products made?

All of our products are proudly made in the USA and decorated by union workers.

When will I receive my order?

Most orders ship within 1 week. Orders then spend an additional 1-5 business days in transit depending on their final destination.

During checkout we will display our best estimate for delivery. However, we do not guarantee the date of delivery.

How can I make a return or exchange?

All sales are final. Orders are ineligible for returns or exchange.

However, if you received damaged product we will replace it at no additional cost. To process a refund or exchange for damaged product reply to your delivery confirmation email.

Who can I contact for additional questions?

Please reply to your order / shipping confirmation email or complete the form below.

Contact Us

Please complete the form below to send us questions related to merchandise. For all other questions please visit KatiePorter.com.

Contact form